Privacy Policy

Last Updated: May 22, 2026

1. Introduction

Valeherb (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and disclose information about you when you visit our website (valeherb.com), use our services, or communicate with us.

We are a B2B supplier of natural sweeteners (trilobatin, mogroside V, stevia) and botanical extracts. This policy is designed for business customers, suppliers, and website visitors.

Please read this privacy policy carefully. By accessing or using our website and services, you acknowledge that you have read and understand this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected when you interact with our website.

2.1 Information You Provide to Us

We collect information you provide directly to us, such as when you:

• Make an inquiry about our products or services
• Request a quote, sample, or Certificate of Analysis (COA)
• Sign up for our newsletter or technical updates
• Communicate with us via email, phone, or contact forms

The types of information we may collect include:

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Information: Pages you view, links you click, time and date of visit, referring URL
• Cookies and Tracking Technologies: We use cookies and similar technologies to analyze trends, administer the website, and track users’ movements around the site. You can control cookies through your browser settings.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

4. How We Disclose Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We engage third-party service providers to perform functions on our behalf, such as:

• Website hosting and maintenance
• Email delivery and marketing platforms
• Payment processing (if applicable)
• Analytics services (e.g., Google Analytics)
• Shipping and logistics

These providers have access to your personal information only to perform their functions and are contractually obligated to protect your information.

4.2 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Compliance and Protection

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., subpoenas, court orders, government investigations).

4.4 With Your Consent

We may share your information with your consent or at your direction (e.g., when you ask us to contact a third party on your behalf).

5. International Data Transfers

As a global supplier, we may transfer your personal information to countries other than your own. Our headquarters are in China, and we also have customers and partners worldwide. When we transfer your information internationally, we take appropriate safeguards to protect your information in accordance with this policy and applicable data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmitted through our website
• Access controls and authentication protocols for internal systems
• Regular security assessments and employee training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• As long as you maintain an active business relationship with us
• As required to comply with legal obligations (e.g., tax, customs, and record-keeping laws)
• To resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location (e.g., if you are in the European Economic Area, United Kingdom, or California), you may have certain rights regarding your personal information.

8.1 Rights Under GDPR (EEA and UK Residents)

If you are located in the European Economic Area or United Kingdom, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal information, subject to certain exceptions
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request a copy of your information in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at legal@valeherb.com. We will respond to your request within 30 days.

8.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request disclosure of the categories and specific pieces of personal information we have collected about you
• Request deletion of your personal information
• Opt out of the “sale” or “sharing” of your personal information (Note: We do not sell your personal information)
• Not receive discriminatory treatment for exercising your privacy rights

To exercise your California privacy rights, please contact us at legal@valeherb.com.

8.3 Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account, orders, or ongoing business relationships.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Recognize you when you return to our website
• Understand how you use our website and improve functionality
• Serve relevant advertisements (if applicable)

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For more detailed information about the cookies we use, please refer to our Cookie Policy (available on our website).

10. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us, and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

For data privacy matters, you may also contact our designated representative in your jurisdiction if required by applicable law.